• Case Study

Client The customer is a US-based healthcare company that focuses on preventing diabetes and obesity. They provide affordable and scientifically supported treatments to cure these potentially fatal illnesses. Requirement The client has several one-on-one meetings and group seminars as part of their awareness drive. The general public is informed about coping methods and preventative actions by their board-certified health experts. They urge people to ask questions regarding their health, diet, insurance, and financial support for medical care. The client needed an outsourced partner to deliver dependable responding and concierge services and assist patients with their FAQs so they could better serve their clients. Challenges The customer needed qualified representatives who were conversant with medical practices and jargon. They should be able to provide immediate, clear responses to patients’ questions. Putting together such a knowledgeable and seasoned team of experts quickly was difficult. Solution We took on the issue by assigning our top personnel to the task. In order to meet the client’s objectives, our human resources team was able to choose and onboard customer service agents that were the best match. We completed the procedure in less than seven working days, and the agents started producing high-calibre results right away. Result The client was pleased with the result. From the beginning, their call center crew expanded significantly. The client also extended the agreement, turning this one-time arrangement into a continuing one. Contact Infonetiq Inc. for your call center outsourcing needs When it comes to call center services, Infonetiq is the number one option for multinational corporations. Our 10 years of solid industry expertise serve as our foundation. Our staff can provide our clients’ needs first priority and produce outcomes that are above and above. With a significant presence in more countries, we are well-positioned to provide pertinent and economical services that open up new business prospects. For affordable call center services that can increase client satisfaction, get in touch with us right away.

Client The client is one of the top New York-based providers of healthcare risk adjustment services. They have been meeting the demands of their prominent clientele who participate in programs including Medicare Accountable Care Organizations Program, Medicaid, Medicare Advantage, and the Affordable Care Act. Requirement The client was seeking chart extraction assistance from a reputable and affordable robotic process automation service provider. In order to extract important data from patient charts and electronic medical records, the client uses natural language processing. This aids clients in managing their financial risks. They were seeking a service provider that could streamline this extraction procedure while maintaining HIPAA compliance and growing their clientele. Challenges During the implementation of the robotic process automation project for the customer, our team at Infonetiq encountered a few difficulties. Among the main difficulties we encountered were The customer wanted us to work with the best, most highly skilled data scientists so they could assist them in quickly implementing RPA. The customer requested us to begin the job as soon as possible since they wanted to automate the chart extraction procedure. Solution Our team at Infonetiq created a straightforward strategy for the customer after taking the client’s requirements and difficulties into account. To automate the chart extraction procedure, we made use of the RPA capabilities of the UiPath system. The primary factors in choosing UiPath for this project were its ease of use and compatibility with Citrix-based EMRs. The customer placed 3–4 robots on the project after being persuaded by the UiPath robot’s high-quality findings. The customer would receive assistance from the UiPath robot to extract important data, filter the documents, exit the EMR, print the final PDF, and cut off the connection. Results The customer was quite pleased with the calibre of the services our team of data scientists provided. With the help of the robot, the client was able to effectively extract over 1.2 million entries, quickly tripling the number of customers. Each RPA robot can process more than 2000 patient encounter papers and extract more than 200 medical records every day. The client was pleased not only with the promptness and calibre of the services provided, but also with how affordable the entire process was. Contact Infonetiq Inc. to provide UiPath RPA service: Infonetiq Inc. has been a leader in offering clients all over the world the highest calibre UiPath RPA services as well as a range of other data science services. We have some of the most skilled and accredited data scientists on staff that can easily meet all of your requirements. While providing clients with top-notch services, we make use of the newest RPA software and technology. Your hunt for a trustworthy and affordable UiPath RPA service provider is over right now. Get in contact with us right away!

An American healthcare services company with more than ten years of expertise in the field needed the focus group conversations’ transcripts, translations, and meticulous labelling. To complete the job quickly and affordably, they reached out to Infonetiq Inc., Customer The client is a provider of health services in the United States with a focus on women’s health, mental health, drug misuse, hospital services, and specialist services. They perform a lot of community outreach and required help with many taped focus group conversations. This comprised: Depending on the languages spoken and the participants involved in the talks, the labels for each of the three focus groups. Transcription of all three focus group recordings’ English and Spanish audio. Between each transcription, English to Spanish translation and vice versa are made to correspond to the languages utilized. Challenges The Infonetiq team had to deal with a number of difficulties during the course of the project. These comprised: Multiple transcriptionists had to pay close attention to detail when transcribing audio in two languages, sometimes from the same audio file. It took two different transcriptions and translations for each discussions because each one lasted for more than 30 minutes. Focus Group 1’s total recording time was 50 minutes, Focus Group 2’s was 49 minutes, and Focus Group 3’s was 35 minutes. Solution The Infonetiq team accomplished the following tasks to guarantee the highest level of work quality and to address the difficulties encountered throughout the project: Both English and Spanish transcriptions of each file were done. Two resources, both fluent in both Spanish and English, were allocated to work on this project alone until it was finished. The translated transcriptions were first made in Spanish and subsequently back into English. Person 1 was used to designate the primary speaker in each file, and “student” was used to designate the remaining members of the group. Each transcript underwent many quality tests in both languages to guarantee the greatest degree of quality. Results As an outcome of this project, the customer obtained excellent transcriptions in English and Spanish that met all of the project’s deadline, financial, and quality requirements. This was an ongoing client that was pleased with the outcomes and kept working with Infonetiq on more projects. Obtain Reliable Transcription & Translation Services in Several Languages by Contracting Infonetiq: When it comes to providing thorough transcription services to clients worldwide in many languages, Infonetiq Inc. has a solid reputation. Our staff of expert transcribers delivers transcriptions in a variety of file formats at affordable costs that are accurate and highly secure. Contact Infonetiq now to find out more about our transcription and translation services. Examine our transcription examples before choosing to outsource.

Customer One of Georgia’s top ambulance billing businesses Challenges The Company contacted Infonetiq Inc. to handle charge and demographic entry. The following factors influenced the business’ decision to offshore: Employee churn Cash flow issue brought on by a claim submission delay We had to do the processes using a new piece of software. We received cross-training over the phone on their highly sophisticated ambulance billing service as well as their practice management software. Project Through this customer, we handle 1000+ claims each month for 36 EMS providers. Charge (calls) input, patient demographics, and payment posting are the areas of interaction. Solution Due to our past knowledge and experience, the entire setup took just 36 hours of knowledge transfer. Well-established procedure to put any instruction updates or modifications into effect within 8 business hours. Turnaround times consistently under 48 hours. Two QA levels guarantee accuracy levels between 98 and 99%. Having no escalations for the previous two years of working with this customer. Saving the customer more than 45% of the operational costs. Instead of focussing on the operations, the customer may now concentrate on bringing on new clients. As a result, they are able to take over a new client’s operations as soon as they join up.    

Customer The customer is a well-known healthcare provider in the field. They have a staff working inside that communicates with clearinghouses and insurance providers to transmit claims, analyze acceptance reports, and find any submission errors. The staff resolves all registration-related difficulties within 24 hours, and the mistakes are calculated using a percentage. Hospitals receive frequent updates with this information as well as other reports. Additionally, they carry out any necessary software adjustments and issue any necessary alerts. Prior to making any sort of contact to the insurance provider, it’s crucial to do a thorough study of the inventory and communicate the priority plan to the client. Old AR based on collectable and non-collectible rejections are at the top of the client’s priority list, followed by large dollar amounts in descending order and new AR and non-collectible denials. When each of the priorities is provided as a report that is shared with the customers on a monthly basis, the pattern of denials is discovered. One of the most crucial elements in the revenue cycle management process is accounts receivable. It aids businesses in maintaining better cash flow and collecting unpaid accounts receivable. Here is a list of some of the issues the customer had: There was no analysis done when handling the claim denials. They did not take any protective steps. They lacked the resources necessary to carry out adequate documentation or escalation. Challenges We Faced When the customer chose to outsource their AR requirements to us, there were a few difficulties we encountered. They were, In order to assist us in obtaining the funds in the event of mass denials, it was determined to identify the various patterns and tendencies. The age bucket would be used to categorize the AR, allowing us to prioritize them according to their severity. It would be held a suitable training program for documentation and escalation. Understanding the subsequent follow-ups and fixing any faults, if any, would be made easier with the aid of this. Results Achieved The team at Infonetiq Inc. made sure everything proceeded as planned. Giving the requested services in a short amount of time was our top goal. During this project, some of the major outcomes we attained were as follows: Now that the claim denials can be easily identified, modifications may be introduced to halt the majority of the denials at the front end and before inserting the charges. The ability to generate and store instructions securely for future use eliminates the need for any needless appeals or follow-ups. The most significant accomplishment was that we were able to assist the customer in improving their cash flow and adopting going forward a healthy working style. Choose us to handle your healthcare Accounts Receivable outsourcing needs: Along with other healthcare BPO services, Infonetiq Inc. has been offering top-notch accounts receivable services to clients worldwide. We are here to assist you in reducing the stress that unpaid claims and slow collections may cause for your company. Our staff is knowledgeable with the most recent changes to industry standards and regulations and is qualified to manage any type of AR requirements. You may effectively manage the incoming funds with the aid of our affordable services, helping you to keep a healthy financial flow. You’ve come to the correct site if you’re seeking for a trustworthy, secure, effective, and reasonably priced accounts receivable service provider. Contact us right now!