• Case Study

Client The client is one of the top New York-based providers of healthcare risk adjustment services. They have been meeting the demands of their prominent clientele who participate in programs including Medicare Accountable Care Organizations Program, Medicaid, Medicare Advantage, and the Affordable Care Act. Requirement The client was seeking chart extraction assistance from a reputable and affordable robotic process automation service provider. In order to extract important data from patient charts and electronic medical records, the client uses natural language processing. This aids clients in managing their financial risks. They were seeking a service provider that could streamline this extraction procedure while maintaining HIPAA compliance and growing their clientele. Challenges During the implementation of the robotic process automation project for the customer, our team at Infonetiq encountered a few difficulties. Among the main difficulties we encountered were The customer wanted us to work with the best, most highly skilled data scientists so they could assist them in quickly implementing RPA. The customer requested us to begin the job as soon as possible since they wanted to automate the chart extraction procedure. Solution Our team at Infonetiq created a straightforward strategy for the customer after taking the client’s requirements and difficulties into account. To automate the chart extraction procedure, we made use of the RPA capabilities of the UiPath system. The primary factors in choosing UiPath for this project were its ease of use and compatibility with Citrix-based EMRs. The customer placed 3–4 robots on the project after being persuaded by the UiPath robot’s high-quality findings. The customer would receive assistance from the UiPath robot to extract important data, filter the documents, exit the EMR, print the final PDF, and cut off the connection. Results The customer was quite pleased with the calibre of the services our team of data scientists provided. With the help of the robot, the client was able to effectively extract over 1.2 million entries, quickly tripling the number of customers. Each RPA robot can process more than 2000 patient encounter papers and extract more than 200 medical records every day. The client was pleased not only with the promptness and calibre of the services provided, but also with how affordable the entire process was. Contact Infonetiq Inc. to provide UiPath RPA service: Infonetiq Inc. has been a leader in offering clients all over the world the highest calibre UiPath RPA services as well as a range of other data science services. We have some of the most skilled and accredited data scientists on staff that can easily meet all of your requirements. While providing clients with top-notch services, we make use of the newest RPA software and technology. Your hunt for a trustworthy and affordable UiPath RPA service provider is over right now. Get in contact with us right away!

An American healthcare services company with more than ten years of expertise in the field needed the focus group conversations’ transcripts, translations, and meticulous labelling. To complete the job quickly and affordably, they reached out to Infonetiq Inc., Customer The client is a provider of health services in the United States with a focus on women’s health, mental health, drug misuse, hospital services, and specialist services. They perform a lot of community outreach and required help with many taped focus group conversations. This comprised: Depending on the languages spoken and the participants involved in the talks, the labels for each of the three focus groups. Transcription of all three focus group recordings’ English and Spanish audio. Between each transcription, English to Spanish translation and vice versa are made to correspond to the languages utilized. Challenges The Infonetiq team had to deal with a number of difficulties during the course of the project. These comprised: Multiple transcriptionists had to pay close attention to detail when transcribing audio in two languages, sometimes from the same audio file. It took two different transcriptions and translations for each discussions because each one lasted for more than 30 minutes. Focus Group 1’s total recording time was 50 minutes, Focus Group 2’s was 49 minutes, and Focus Group 3’s was 35 minutes. Solution The Infonetiq team accomplished the following tasks to guarantee the highest level of work quality and to address the difficulties encountered throughout the project: Both English and Spanish transcriptions of each file were done. Two resources, both fluent in both Spanish and English, were allocated to work on this project alone until it was finished. The translated transcriptions were first made in Spanish and subsequently back into English. Person 1 was used to designate the primary speaker in each file, and “student” was used to designate the remaining members of the group. Each transcript underwent many quality tests in both languages to guarantee the greatest degree of quality. Results As an outcome of this project, the customer obtained excellent transcriptions in English and Spanish that met all of the project’s deadline, financial, and quality requirements. This was an ongoing client that was pleased with the outcomes and kept working with Infonetiq on more projects. Obtain Reliable Transcription & Translation Services in Several Languages by Contracting Infonetiq: When it comes to providing thorough transcription services to clients worldwide in many languages, Infonetiq Inc. has a solid reputation. Our staff of expert transcribers delivers transcriptions in a variety of file formats at affordable costs that are accurate and highly secure. Contact Infonetiq now to find out more about our transcription and translation services. Examine our transcription examples before choosing to outsource.

Customer One of Georgia’s top ambulance billing businesses Challenges The Company contacted Infonetiq Inc. to handle charge and demographic entry. The following factors influenced the business’ decision to offshore: Employee churn Cash flow issue brought on by a claim submission delay We had to do the processes using a new piece of software. We received cross-training over the phone on their highly sophisticated ambulance billing service as well as their practice management software. Project Through this customer, we handle 1000+ claims each month for 36 EMS providers. Charge (calls) input, patient demographics, and payment posting are the areas of interaction. Solution Due to our past knowledge and experience, the entire setup took just 36 hours of knowledge transfer. Well-established procedure to put any instruction updates or modifications into effect within 8 business hours. Turnaround times consistently under 48 hours. Two QA levels guarantee accuracy levels between 98 and 99%. Having no escalations for the previous two years of working with this customer. Saving the customer more than 45% of the operational costs. Instead of focussing on the operations, the customer may now concentrate on bringing on new clients. As a result, they are able to take over a new client’s operations as soon as they join up.