A/R Follow-Up – Patient

Compliance Isn’t Optional – That’s Why We’re HIPAA Certified.

Smarter Patient AR Follow-Up for Improved Collections

  • Polite, Professional, and Compliant Patient Outreach
  • HIPAA-Compliant Communication for Secure Patient Interactions
  • HIPAA-Compliant patient communication & balance handling
  • Automated & Manual Follow-Up for Outstanding Balances
  • Seamless integration with billing & CRM systems
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    A/R Follow-Up – Patient – Direxie
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    COMPLIANCE

    HIPAA

    Fully HIPAA-compliant operations to safeguard sensitive health information with confidence.

    ISO

    ISO-certified systems that ensure consistent quality, security, and operational excellence.

    HBMA member

    Active member of HBMA, upholding industry-leading standards in medical billing and RCM.

    Fast Turnaround Time

    Experience fast, reliable service delivery with timelines you can count on.

    Dedicated Account Manager

    A dedicated account manager focused on your success, support, and smooth coordination.

    FTE Based Pricing

    Choose from FTE-based or transaction-based pricing models tailored to your business needs.

    “Fully compliant and industry-certified — trusted by healthcare providers to handle sensitive data with integrity and care.”

    What’s Included in Our A/R Follow-Up - Patient

      • Statement Generation & Delivery

        Send clear, timely billing statements to patients via mail or email.

      • Outbound Call Campaigns

        Make courteous calls to inform and remind patients about balances.

      • Payment Plan Setup

        Offer flexible plans for patients to manage their balances easily.

      • Online Payment Portal Integration

        Direct patients to secure online portals for quick payment.

      • Balance Dispute Handling

        Resolve queries regarding billed services or balances promptly.

      • Patient Communication Documentation

        Log all interactions for reference and compliance tracking.

      • Bad Debt Identification & Reporting

        Flag and report accounts for collections or write-off after exhaustive efforts.

      • Automated Reminder Systems

        Leverage SMS and email reminders to reduce manual outreach.

      • Time-Zone & Compliance-Based Outreach

        Adhere to legal calling hours and consent regulations.

      • Patient AR Trend Reporting

        Share insights on patient balance trends and recovery rates.

    WHO WE SERVE

    Every specialty matters, Don't see yours? Drop us a line.

    From Eligibility to Collections - We've Got You Covered

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